Australia Domestic Customers (insurance, tracking and signature and on delivery) 

Free 

International Customers (insurance, tracking and signature on delivery)

Free 

FedEx for both domestic and international customers (tracking, insurance and signature on delivery)
Free - for orders over $5000

$150 - for orders under $5000

I WANT TO CREATE A CUSTOM RING, WHERE DO I BEGIN?

If you are in Sydney, drop by to our QVB store to receive tailored advice on what to create, we offer comprehensive design consultations.
Otherwise please make a booking, Our friendly staff will be able to continue correspondence about your unique design through phone or email.

I DON'T KNOW MY RING SIZE?

Refer to the sizing chart & tips HERE

CAN I MAKE A RUSH ORDER?

Custom designs require on average 4-6 weeks production from the date the order is placed. If you have a specific timeline to meet, please kindly send us an email at lovelleqvb@gmail.com or call our Store (02) 9267 9954 and we can discuss the next steps for a rush order. In special circumstances we may be able to meet a timeframe within 2 weeks.

CAN I BRING MY OWN STONE?

We are delighted to work with any of your own stones, however it must first be inspected to ensure it is suitable for the design.

We do not work with stones under 3mm.

We cannot repurpose or recycle your gold as our alloys are refined by trusted Australian casters and suppliers.

Your stone will not be covered under the Lovelle Jewellery warranty after completion.

We require all diamonds over 3mm to come with a laser enscripted serial on the girdle.

CAN I MAKE ALTERATIONS TO THE JEWELLERY ON YOUR WEBSITE?

Of course! Any pieces from Lovelle Jewellery may be customised. Please contact our team as the customisation is available on a case-by-case basis depending on the extent of the requests. Generally with major customisations we are happy to recreate the entire piece brand new for you.

WHAT IF THE RING DOESN'T FIT?

Don't worry! All ready-to-buy rings in our QVB store come with a first time free resize. Custom orders and alterations will cost $80 to resize again for a returning customer. Shipping and redelivery is at the customer’s expense.

DO YOU OFFER LAY BY?

We offer layby for a period of 6 MONTHS for any value of purchase.
The terms of layby as as follows:

• A non-refundable deposit of $50 is required for all items. This deposit is included in the value of the item.

• If the item has not been paid off by the 6 month period you forfeit all payments and the item will be sold as-new

• You may request an extension on your layby ONCE for an additional 3 months.

  Please email lovelleqvb@gmail.com to enquire about a proceeding with a layby purchase.

 

WHAT IS THE RETURN POLICY?

ALL JEWELLERY IS FINAL SALE AND CANNOT BE REFUNDED

CUSTOM MADE: Lovelle Jewellery does not issue refunds for custom made jewellery. If you are truly unhappy with your piece, we can offer you an exchange or store credit. There is a $150 restocking fee for this process.

READY-TO-BUY: Unless otherwise stated, unworn ready-to-buy & one of a kind jewellery may be exchanged free within 14 days of receiving the item(s). Shipping and redelivery postage is covered at the buyers expense.
If shipped within 14 - 28 days there is an additional restocking fee of $150 Outside of these specified time frames we will not accept exchanges.
Please note: this exchange policy does not apply to rings that have been resized.

Customers will be responsible for any shipping and redelivery fees.

We recommend shipping return orders via a trusted and trackable service as Lovelle Jewellery is not responsible for any lost, damaged or stolen parcels.

Note: Items that are not received in their original condition (unworn, no scratches, original packaging) will not be accepted for exchange and will be returned to the customer. We reserve the right to reject an exchange if we find that it is not in new condition.