18K Emersyn Cushion Sapphire Ring

All Lovelle Jewellery orders are carefully presented in our signature Lovelle gift packaging box, which is included with every posted item. Each box contains a complimentary cleaning cloth, a soft travel pouch, and a detailed care instruction card to help you look after your jewellery. Every individual item is packaged in its own box, ensuring it arrives beautifully presented and well protected.

We carry a wide selection of jewellery in-store that is available for immediate purchase and ready to ship or collect in-store within 2–3 business days. Pieces that are not currently in stock will be custom-made to order, with an estimated production timeframe of 4–6 weeks. Lead times will be confirmed within 24–48 hours after your order is placed.

We also have a physical boutique, and selected items are available for immediate purchase, so you are warmly welcome to visit us in-store to view and try them on in person.

If you would like to confirm availability and expected lead time prior to purchasing, please contact us at lovelleqvb@gmail.com or chat with our team via www.lovellejewellery.com.au — we’re always happy to assist.

We are committed to ensuring your Lovelle experience is as seamless and memorable as the pieces we create. Below you will find detailed information regarding our domestic and international shipping options, estimated delivery timeframes, and important updates for our community. We partner with trusted couriers to ensure your order arrives safely and efficiently — wherever you are in the world.

This shipping information applies to items that are currently in stock and ready for dispatch.

All orders are shipped from our NSW, Australia warehouse and are processed Monday to Friday, excluding public holidays. Orders placed after 1pm AEDT will be scheduled for dispatch on the next business day. Please allow 1–3 business days for your order to be carefully prepared and processed. Once dispatched, your parcel will be sent via your selected standard or express delivery service.

During promotional or sale periods, dispatch and delivery timeframes may be extended due to increased order volumes. If you have any questions, our Customer Care team is always here to assist — simply reach out via our Contact Us page.

We cannot exchange or refund without the invoice or proof of purchase. It is the customer's responsibility to keep the invoice as proof of purchase for exchanges or refunds.

We exchange items within 14 days in their original condition.

Choose your jewellery carefully as there is no refund on change of mind or incorrect choice.

Due to health regulations, pierced earrings will not be subject to exchange or refund unless defective.

If you wish to return an item that is faulty or defective, we reserve the right to have the item be assessed to determine if you are entitled to an exchange, refund or repair.

No refunds, exchange or credit will be given if the item is damaged due to everyday wear, neglect, misuse or similar. You may choose to repair the item at your cost.

Rings that are returned will be subject to a cancellation fee if they have already been resized.

Lovélle Jewellery, on a case by case basis, reserves the right to refuse exchanges or refunds under our discretion.